Refund & Cancellation.

This Refund, Return, and Cancellation Policy applies to all orders placed on https://truetaste.in for packaged pure Indian spices manufactured and distributed by True Taste (Delhi Wally), New Delhi, India.

As an FSSAI-registered food manufacturer (Lic. No. 23326003003695), our packaging follows hygienic and food safety standards to ensure spices reach your kitchen with pure aroma and sealed freshness. Because spices are consumable food products, specific statutory hygiene considerations govern return eligibility.

We recognize that order circumstances may change. Cancellation requests are categorized based on order dispatch status:

You are eligible for a replacement spice parcel or a full/partial refund under the following valid circumstances:

• Transit Damage: The outer parcel or individual spice pouch arrived crushed, torn, cut, or with punctured packaging during courier transit.
• Broken Tamper Seal: The factory airtight seal of the spice pack was broken or compromised upon arrival.
• Incorrect Product Delivered: You received a different spice or pack size (e.g. received Turmeric 50g instead of Garam Masala 100g).
• Quality Discrepancy or Expired Batch: A product delivered past its labeled best-before date or displaying uncharacteristic moisture inside the sealed pack.

In accordance with food safety standards and the consumable nature of spices, refunds or returns cannot be approved in the following cases:

• Opened or Consumed Packages: Spice packs that have been opened, unsealed, or partially consumed cannot be accepted for return due to food safety and contamination hazards.
• Change of Mind: Change of culinary preference or accidental order of an unwanted spice variant after successful delivery.
• Incorrect Address or Non-Availability: Packages that return to our hub due to wrong recipient pin codes, incomplete delivery addresses, or recipient unavailability across multiple courier delivery attempts.
• Delays from Unforeseen Events: Courier transit delays caused by regional road closures, severe weather, regional festivals, or force majeure events beyond reasonable commercial control.
• Minor External Scuffs: Superficial creases or dust on the outer shipping carton where the inner spice pouches remain intact, sealed, and undamaged.

We aim to settle every verified customer concern promptly:

* Business days exclude Sundays and Indian national bank holidays. If your credit does not appear within 7 business days post-confirmation, please contact your issuing bank quoting the refund reference number provided by us.

All refunds are automatically routed back to the original source of payment utilized during order placement:

• UPI Transactions: Refunded directly to the linked bank account associated with the VPA.
• Credit / Debit Cards: Reversed to the card issuing bank account.
• Net Banking: Credited back to the originating bank account.

For security and compliance reasons, refunds cannot be remitted to a different third-party account, cash, or alternative recipient.

In the event your payment was debited twice due to a browser refresh or network timeout, or if your account was debited while the website indicated a transaction failure:

In multi-item orders where only one product is affected (for example, if an order contained 5 spice packs and only one pack arrived damaged or was out of stock), True Taste will process a pro-rata partial refund or replacement specifically for the affected item.

The remainder of the undamaged order remains non-refundable once delivered intact.

Commercial, wholesale, or custom-packaged spice contracts are governed by specific commercial Purchase Orders (POs) agreed upon in writing between True Taste and the client.

Standard retail consumer cancellation terms do not automatically apply to bespoke bulk ground spice orders once milling, batch blending, or customized packaging has commenced.

To ensure quick resolution, follow these simple steps: